Contact for Complaints and Disputes

For complaints and disputes pertaining to operations including the financial instruments business

AEON Reit Management Co., Ltd. ("the Company") works to resolve complaints pertaining to the Company by itself, while also striving to bring about resolution through the Financial Instruments Mediation Assistance Center (FINMAC), whose details are listed below. FINMAC takes on duties that include mediating resolution of grievances filed by Investment Management Association of Japan, a general incorporated association of which the Company is a member, and also handles customer complaints. 

Contact details for FINMAC are provided below.

Non-Profit Organization, Financial Instruments Mediation Assistance Center (FINMAC)
Address	2-1-1, Kayaba-cho, Nihonbashi, Chuo-ku, Tokyo, 103-0025
Telephone	0120-64-5005 (Toll-free only from Japan)
Business hours	9:00 to 17:00 Japan standard time (excluding Saturdays, Sundays, national holidays and designated holidays by the FINMAC)